| 3. PROFILE OF SKILLS AND COMPETENCES |
General competences:
- be well informed about culture, history and the present of the Czech nation within the European and world context;
- formulate views and attitudes verbally and in writing, communicate in at least one other foreign language, use technical terminology;
- educate themselves, work in an effective way and assess impartially results;
- adapt themselves to the changing conditions of life and work, work well in a team and be responsible for assigned tasks;
- work with information, use ICT;
- use basic mathematics and the basic principles of physics and chemistry when needed;
- know the present rights and duties of employers and employees and know how to conduct a job search;
- act in an environmentally-conscious manner and in compliance with strategies for sustainability;
- apply the fundamentals of health, occupational safety, and fire prevention and safety.
Vocational competences:
- ensure, provide and sell board, accommodation, spa, money changing, transport and other services closely related to tourism;
- keep an agenda of travel agencies and offices with a complete listing of products;
- apply geographical, historical and art history knowledge when making up tours and during tour guide activities;
- prepare a tour guide reading and reproduce it in Czech and a foreign language;
- manage a tour guide agenda including resolving exceptional situations;
- give a cultivated, prepared and unprepared continuous reading on a given theme in Czech and another language
- make accounting documents, keep tax records of businesses, keep accounts all on computer;
- carry out payments and make documents related to cash and cashless payments;
- set up calculations and know the principle of price formation;
- know the basic legal norms essential for doing business, especially in tourism;
- be familiar with the trade-business activities of market subjects;
- make letters in a standard form;
- use marketing tools for presenting the company and its products or services, organise market research;
- ensure the basic staff activities.
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