| 3. PROFILE OF SKILLS AND COMPETENCES |
General competences:
- be familiar with various methods of learning, use sources of information well, show functional literacy;
- understand assignments or identify the cores of problems, exert variable solutions, work both independently and within a team;
- communicate in one foreign language at the level of at least B1 of the Common European Framework of Reference for Languages;
- cope with changing socio-economic conditions, be financially literate;
- be aware of the labour market mechanisms, and of the employee-employer relationships, act on career decisions responsibly, understand the significance of lifelong learning;
- use basic mathematics and the basic principles of physics and chemistry when needed in daily situations;
- work with the means of information and communication technologies, exploit adequate sources of information, handle information effectively;
- act in an environmentally-conscious manner and in compliance with strategies for sustainability;
- support values of local, national, European and world cultures, recognize the value of life;
- exert fundamentals of health protection, occupational safety, and fire prevention and safety;
- exert norms and prescriptions in the field.
Vocational competences:
- ensure the supply, sale and fulfilment of products offered by post offices, insurance companies and shipping companies;
- carry out basic banking, postal and retail-banking operations;
- provide basic logistics operations;
- present a portfolio of services to clients;
- negotiate contracts with clients;
- represent the company in an appropriate way and shape the company's image in public;
- have knowledge of commercial and business activities of transport companies and institutions related to financial market;
- organize market research, assess the results;
- ensure basic personal agenda;
- conduct business administration and records;
- calculate prices of services;
- make out typical documents in a standardized format;
- apply the principles of business dealing when communicating with clients.
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