| 3. PROFILE OF SKILLS AND COMPETENCES |
General competences:
- be familiar with various methods of learning, use sources of information well, show functional literacy;
- understand assignments or identify the cores of problems, exert variable solutions, work both independently and within a team;
- communicate in one foreign language at the level of at least B1 of the Common European Framework of Reference for Languages;
- cope with changing socio-economic conditions, be financially literate;
- be aware of the labour market mechanisms, and of the employee-employer relationships, act on career decisions responsibly, understand the significance of lifelong learning;
- use basic mathematics and the basic principles of physics and chemistry when needed in daily situations;
- work with the means of information and communication technologies, exploit adequate sources of information, handle information effectively;
- act in an environmentally-conscious manner and in compliance with strategies for sustainability;
- support values of local, national, European and world cultures, recognize the value of life;
- exert fundamentals of health protection, occupational safety, and fire prevention and safety;
- exert norms and prescriptions in the field.
Vocational competences:
- know travel services and understand how to procure and provide them;
- offer and sell dining, accommodation, spa, currency exchange, transportation and other services related to the travel business;
- know the geography, history and art history of major tourist destinations in the CR, Europe and the world and use this knowledge in preparing trips and in tour guiding;
- provide tour guiding services in Czech and foreign travel business, prepare information for tour guiding and give tours in the Czech language and a foreign language and keep tour guiding paperwork;
- communicate in two foreign languages;
- search for and provide information services;
- work as a receptionist and provide accommodation services;
- understand business and enterprising activities in the travel business and know basic legal aspects of enterprising;
- keep business paperwork;
- prepare accounting documents, keep tax records and books and use accounting information to effectively manage the accounting entity;
- calculate the cost of products and services and sell them;
- use marketing tools in preparing offers and promoting products in the travel business;
- ensure basic operations of personnel management.
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